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SRS Core Values
Our customers deserve the best. We earn our customers’
business through our products, service and people. At SRS, we understand the difficulties
facing the service and repair industry in today’s world of increasing technological
complexity. We achieve success when we make a sustained, positive impact on each
customer. Monitoring key metrics and regularly talking with out stakeholders ensures
we constantly improve.
Innovation is our compass. SRS strives to understand
the true nature of industry difficulties and unmet market needs, and addresses those
opportunities with inventive solutions that “break the mold”. We develop
complete answers to problems, and understand that valuable solutions require focus,
critical analysis, investment and significant ongoing support. Innovation is a “chaotic”
process, requiring us to continually learn from our successes and failures. We constantly
reinvent ourselves based on our experiences and your feedback.
We believe in our people. SRS staff build trust
through personal responsibility. Our employees are truly owners of the company through
our stock option plan. As a growing a company with a large vision, we believe in
empowering and supporting our colleagues. SRS creates a challenging and rewarding
environment that facilitates personal growth, professional development, and financial
security for each of our colleagues.
We create value in the marketplace. SRS creates
highly valuable offerings in our marketplace. This value allows us to: charge a
fair price to our customers; continually reinvest in our products, customer relationships,
and people; and to provide a meaningful return to our shareholders. As responsible
stewards of our resources, we balance our actions and commitments to create sustained
value for the long term.
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