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Process Performance Consultant (Cleveland, OH)
Field based individual that represents the voice and face of MPI to dealership customers. Main job focus: driving performance improvement within inspection process resulting in increased customer satisfaction and revenue.
Qualifications/Skills:
• 5+ years of dealership industry experience
• 3+ years of dealership consulting experience
• Knowledge of Dealership Fixed Operations Financial Performance and Objectives.
• Self-motivated with little management involvement
• Strong verbal and written communication skills
• Strong phone communication skills; good command of the English language
• Strong interpersonal communication skills; able to interface comfortably and effectively with all levels of dealership management
• Ability to interpret analytical data and share that information clearly with dealership personnel; ability to translate data into process improvement opportunities
• Professional appearance a necessity
• Consultative selling experience a plus
• Strong organizational skills
• Team player; able to work effectively with other departments within MPi
• Bachelor degree or above preferred
Job functions/activities:
• Primary customer contact using consultative approach
o Main customer contact via monthly phone calls and as-needed personal dealership visits
o Focused on improvement areas of the inspection process
• Proactive outbound communication to clients
o Scheduled and as-needed
o Phone conversation and e-mail follow-up
• Reviewing analyses provided by ADMs
o Present improvement opportunities to customers
o Implement and manage customers’ action plans
• Visit dealerships as a follow-up to routine phone contacts
o Provide added in-dealership support to drive improvement in their inspection process
o Establish and maintain a solid business relationship with dealership personnel
• Interface with other MPi departments
• Strong product knowledge – understands existing product offering and it’s application within the dealership environment
o Stays current with product enhancements
o Able to effectively communicate product features to the customer
• Ability and willingness to travel a minimum of 40%
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