Service Repair Solutions, Inc. (SRS) delivers innovative solutions for the OEM service and repair industry.
Experience-based diagnostic and repair expertise evolving the automotive aftermarket.
Our primary focus is the professional automotive service and repair industry. In this marketplace, business owners and skilled technicians face a vertical technology curve, and are buried by the growing mass of reference information.
With mounting shortages in skilled labor, the industry lacks high quality tools to facilitate learning, sharing and efficient work-flow. Talented automotive professionals around the country deserve more respect for their efforts to keep the country moving. Increased financial pressure provides further incentive for industry participants to seek revolutionary solutions that improve satisfaction, quality and profit.
Where We are Going
People, Processes, Technology. True solutions to the issues facing the Service and Repair industry must address the interaction between people, processes and technology. We focus ground-breaking tools that combine
- the best technologies and proprietary data resources;
- improved and enhanced delivery processes;
- extensive network benefits from our large customer base;
- and absolute world-class customer experience and service.
Our solutions accelerate the effectiveness, reliability and profitability of our customers in delivering high quality service and repair.
SRS Core Values
Our customers deserve the best. We earn our customers’ business through our products, service and people. At SRS, we understand the difficulties facing the service and repair industry in today’s world of increasing technological complexity. We achieve success when we make a sustained, positive impact on each customer. Monitoring key metrics and regularly talking with our stakeholders ensures we constantly improve.
Innovation is our compass. SRS strives to understand the true nature of industry difficulties and unmet market needs, and addresses those opportunities with inventive solutions that â€œbreak the mold. We develop complete answers to problems, and understand that valuable solutions require focus, critical analysis, investment and significant ongoing support. Innovation is a chaotic process, requiring us to continually learn from our successes and failures. We constantly reinvent ourselves based on our experiences and your feedback.
We believe in our people. SRS staff build trust through personal responsibility. Our employees are truly owners of the company through our stock option plan. As a growing a company with a large vision, we believe in empowering and supporting our colleagues. SRS creates a challenging and rewarding environment that facilitates personal growth, professional development, and financial security for each of our colleagues.
We create value in the marketplace. SRS creates highly valuable offerings in our marketplace. This value allows us to: charge a fair price to our customers; continually reinvest in our products, customer relationships, and people; and to provide a meaningful return to our shareholders. As responsible stewards of our resources, we balance our actions and commitments to create sustained value for the long term.
The SRS Way
SRS employees act with integrity, honesty, responsibility and courtesy.
Every employee is empowered to take the lead and do what is necessary to resolve a customer concern.
When working on behalf of a customer that employee is responsible for the customer relationship.
Employees are committed to delivering high quality products that work right the first time.
Our employees are our best source of creative ideas. As such every employee vigorously pursues new ideas for the betterment of SRS and our customers.
SRS employees are devoted to success. Every employee recognizes that SRS is their company and they make a difference in everything they do.
For our customers to reach their goals, we must be the best of the best.